Shipping locations

We currently ship to:

• United Kingdom
• Europe
• United States
• Canada

Available shipping options, costs and estimated delivery times are shown at checkout before payment.

Processing times

Orders are usually processed within 1 to 3 business days.

Some products may be made, finished, packed or quality checked before dispatch. During busy periods, processing may take slightly longer.

You will receive an order confirmation after placing your order, and a dispatch notification once your order has been shipped.

UK delivery

UK orders are usually delivered within 2 to 5 business days after dispatch.

European delivery

European orders are usually delivered within 5 to 10 business days after dispatch.

Delivery times may vary depending on the destination country, courier delays and customs processing.

United States and Canada delivery

Orders to the United States and Canada are usually delivered within 7 to 15 business days after dispatch.

Delivery times may vary depending on courier delays and customs processing.

Shipping costs

Shipping costs are calculated and shown at checkout before payment.

The final shipping cost may vary depending on your delivery country, package size, package weight and available courier services.

Customs, duties and import taxes

Orders shipped outside the United Kingdom may be subject to customs duties, import VAT, local taxes, brokerage fees or handling fees.

These charges are set by the destination country and are the responsibility of the customer unless clearly stated otherwise at checkout.

We are not responsible for delays caused by customs checks or unpaid import charges.

For EU customers, goods imported from outside the EU may be subject to import VAT and customs processing. EU guidance states that customs declarations are required for low-value consignments imported into the EU, and customs duty rules can depend on the value and product type.

For US customers, imports may be assessed by US Customs and Border Protection depending on value, product type and current import rules.

Order tracking

If tracking is available for your order, tracking details will be included in your dispatch confirmation email.

Incorrect delivery details

Please make sure your delivery address is correct before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed or shipped.

Lost or delayed orders

If your order has not arrived within the expected delivery window, please contact us at:

[your email address]

We will check the shipment status and help resolve the issue where possible.

Damaged items

If your item arrives damaged, please contact us as soon as possible with:

• your order number
• photos of the damaged item
• photos of the packaging

We will review the issue and arrange a replacement, refund or other suitable resolution where appropriate.

Returns

For information about returns and refunds, please see our Returns and Refunds Policy.